FAQs

Yes. Every piece is finished with food-safe glazes that are free of lead and cadmium, so our ceramics are safe for everyday eating and drinking, including hot food and beverages.

Yes, our handmade ceramics are both microwave and dishwasher safe. To keep them looking their best for years, avoid sudden temperature changes, for example, don't move a piece straight from the freezer into the microwave.

Hand-washing with a soft sponge is the gentlest way to care for your pieces, though they are dishwasher safe too. Avoid abrasive scrubbers or harsh scouring on glazed surfaces. With a little care, handmade ceramics last for years and only get more loved with use.

Because every piece is genuinely handmade, small variations in glaze, colour and form are natural, no two are exactly alike. These little differences are the signature of handmade work and part of what makes your piece one of a kind.

Absolutely, our mugs and cups are made for exactly that. They hold heat beautifully and are perfectly safe for hot chai, coffee and other beverages. For longevity, we recommend avoiding direct flame or stovetop use.

Everything is handmade in India, crafted in small batches with care in our studio in Pune. When you shop with us, you're supporting handmade Indian craft directly.

We ship across India, and delivery times vary by location, typically anywhere from 3 to 15 business days. Because ceramics are fragile, every order is carefully packed to reach you safely. You'll receive tracking details once your order is dispatched.

You can pay online via UPI, cards and net banking, or choose Cash on Delivery. We also offer a partial-prepaid option, where you pay a small amount now and the rest on delivery.

We pack every order carefully, but if something arrives damaged in transit, we'll make it right. Just send us a photo of the damaged item as soon as it arrives and we'll arrange a replacement or refund. As each piece is handmade to order, we're unable to accept change-of-mind returns, but transit damage is always covered.

Yes! We love creating custom pieces and larger orders for weddings, housewarmings and corporate gifting. Explore our Custom Order page or get in touch and we'll help you plan something special.